Same faces. Same day each week. We turn up when we say we will, and we get on with it.
We're not the biggest provider in the region. We're the most consistent. We didn't set out to build a business. We set out to do support properly.
It started with one person, and one question that wouldn't go away.
Alex Bryan was working as a personal trainer when he was asked to support someone living with a disability. What he saw was a system failing people, not through bad intentions, but through inconsistency, high turnover, and workers who didn't stay long enough to actually know the people they were supposed to support.
He believed the fix was simple: the same faces, week after week, who actually give a damn. That belief became Human First.
We now operate across Ballarat, Geelong, and surrounding regional Victoria, not because we went looking for growth, but because word travels when support is done well. Our team is stable, our director is involved in daily operations, and every participant has a small, consistent crew who actually know them.
Regions, and growing
Direct line to the director
Of our team qualified or in training
Consistency.
Same workers. Same schedule. No surprises.
Capability.
Trained, experienced, and invested in your goals.
Communication.
You can reach us. The director is contactable. No call centres.
We deliver a range of NDIS-funded supports across Ballarat, Geelong and regional Victoria. Every service is flexible and person-centred, built around what each participant actually needs, not a fixed package applied the same way to everyone.
Building practical skills that create real independence, not just ticking boxes on a support plan. We work on the things that actually matter: cooking, budgeting, public transport, technology, and navigating social situations.
Support delivered where participants feel most at ease, at home. Daily living tasks, personal routines, meal preparation, and household management, all with consistent workers who know you.
Getting out into the community shouldn't feel like an exercise in logistics. We support meaningful connections: events, social groups, hobbies, and the things that make life feel full.
Personal care is built on trust, and trust takes time to build. We approach showering, dressing, and grooming with consistency, dignity, and zero fuss.
Reliable transport support that keeps participants connected, to appointments, to community, to the things that matter to them. We work around your schedule, not ours.
Sometimes what makes the biggest difference is having someone genuinely in your corner. We build confidence, self-advocacy, and resilience, one conversation at a time.
Human First runs on its people, and we hire differently because of it. Every member of this team is here because they genuinely want to be. Qualified, consistent, and personally invested in the participants they support.
Director & Founder
Alex Bryan
Director & Founder
Alex started in disability support the same way most good things start, not as a plan, but as a calling. He was working as a personal trainer in Ballarat when he was asked to support someone living with a disability. What started as one person became something he couldn't walk away from.
He holds a Certificate IV in Disability and has worked directly with some of the most complex and overlooked participants in the system, including people experiencing homelessness alongside their disability. That experience shapes everything about how Human First operates: no judgement, no abandonment, genuinely showing up.
Alex remains hands-on in day-to-day operations and is directly reachable by participants, families, and support coordinators. He also co-founded Circle Square, Ballarat's all-abilities fitness and movement hub.
A co-ed team with male and female support workers across Ballarat, Geelong, and regional Victoria.
Shane Bryan
Support Worker · HR & Training Manager
Geelong & Surf Coast
Shane came to support work from law enforcement, business management, and employment training, and he brought all of it with him. He takes the time to know the person, not the disability.
Micah Darby
Operations Manager · Support Worker
Ballarat & Regional Victoria
Micah grew up around neurodivergence and the NDIS, and co-founded Circle Square alongside Alex. He's known for helping young participants build real direction for themselves.
Shayne Minion
Team Leader · Support Worker
Ballarat & Regional Victoria
Shayne wanted work that actually meant something. He gets real quickly, by being genuinely present from the start, and brings a body-aware perspective to active support.
Cameron McDougall
Support Worker
Ballarat & Regional Victoria
Cam's instinct has always been the same: include people, get to know them, make them part of the group. His first move with a new participant is to take the pressure out of the room.
Hollie Anderson
Trainer · Support Worker
Ballarat & Regional Victoria
Hollie spent ten years as a hairdresser, some of it with NDIS clients. She reads the room first and adjusts from there. She also trains at Circle Square.
Jack Tuohy
Support Worker
Ballarat & Regional Victoria
Jack started out as a personal trainer, helping people get the best out of themselves. His approach starts with relationship, and knowing when to step in and when to get out of the way.
Jake Manning
Support Worker
Ballarat & Regional Victoria
Jake was plastering for years before a mate asked if he'd try something different. His sister has a speaking impairment, so he learned early that how someone communicates isn't the measure of who they are.
Jaime Te Moananui
Support Worker
Ballarat & Regional Victoria
Bio coming soon.
Jess Chadima
Support Worker
Ballarat & Regional Victoria
Jess came to support work from horse racing, where she learned patience and when to hold and when to move. She has personal experience with disability across her own family.
Josh Harrington
Support Worker
Ballarat & Regional Victoria
Josh is part of the consistent, qualified crew supporting participants across Ballarat and the surrounding region.
Kynan Manning
Support Worker
Ballarat & Regional Victoria
Kynan was a tradesman before support work. He lives with ADHD himself, so understanding how attention and communication work differently is lived, not learned from a textbook.
Leigh Discher
Support Worker
Ballarat & Regional Victoria
Leigh is part of the consistent, qualified crew supporting participants across Ballarat and the surrounding region.
Mason O'Loughlin
Support Worker
Ballarat & Regional Victoria
Mason wasn't chasing a career in support work, but it fit. His approach from day one is to slow down and let the participant set the pace.
Riley Sheriff
Support Worker
Ballarat & Regional Victoria
Riley grew up with family members with ASD, so including and connecting was already there. He slows down on purpose for the first few sessions, building rapport before anything else.
Zane Batson
Team Leader · Support Worker
Ballarat & Regional Victoria
Zane farmed for over six years. The patience and structure that made him good at it turned out to be exactly what participants need. He lets the relationship build at its own pace.
Grace Elaine
Support Worker
Ballarat & Regional Victoria
Grace has a family member with autism and a Bachelor of Education. Her approach is conversational by design, with a calm presence that lets participants be themselves.
Robynne Bryan
Administration
Human First
Robynne keeps everything organised, accurate, and moving, the work that makes everything else run. She brings integrity, connection, and kindness to everything she touches.
We don't fill a roster and hope for the best. We hire on character first, because you can teach someone a framework, but you can't teach them to actually care. Every member of our team is either qualified or currently studying in a relevant field. No exceptions.
They actually care
We can check credentials. We can't manufacture empathy. The first thing we look for is whether someone genuinely wants to be in this work, not just filling a shift.
Qualified or in training
Every team member holds a relevant qualification or is actively working toward one. The people we support deserve a team that's committed to doing this properly.
No judgement
Our participants come from all walks of life, with all kinds of situations and behaviours. We hire people who see the person first, not the diagnosis, the history, or the file.
Human First is a small, independent NDIS provider. We don't operate like a big organisation, you'll know your participants, your schedule, and the people you work alongside. If that appeals to you, read on.
Consistent
Participants build trust with the same face, week after week. Showing up reliably isn't optional, it's the whole job.
Qualified
Certificate III or IV in Individual Support, or currently studying. Experience in disability, aged care, or community services is valued.
Person-centred
Support isn't one-size-fits-all. You listen, adapt, and always focus on what the participant actually wants, not what's easiest.
Professional
You understand boundaries, documentation, and NDIS standards. You take the work seriously without losing the human side of it.
What you'll need
Why work with us
We'd love to hear from you. Send us a short message introducing yourself: who you are, your qualifications, and what kind of work you're looking for. No formal cover letter needed.
or call 0408 171 558
Whether you're a participant, family member, support coordinator, or someone exploring options, reach out. There's no automated system here. You'll hear back from a real person, quickly.
Ballarat
Ballarat & surrounds
Primary base of operations across Ballarat and greater regions.
Geelong
Geelong & Surf Coast
A growing presence in Geelong with a stable, experienced team on the ground.
Tell us a bit about what you need. There are no wrong answers here, and you'll hear back from Alex or someone on the team directly.
Thanks for getting in touch. We'll be back to you shortly, usually within one business day.
Need something sooner? Call Alex directly on 0408 171 558.
Values